Every week, dentists across Australia pour time and money into attracting new patients often without realising that the real opportunity is sitting right under their noses.
We see it time and again: a packed patient database, but a half-full appointment book. The culprit? Incomplete treatment, missed calls, and gaps in recall follow-up. In fact, based on Centaur data, the average Australian practice has between $500,000 and $1 million in incomplete treatment sitting untouched. It’s not a marketing issue. It’s a process issue. Reception teams are juggling too many tasks. They’re flat out managing the day-to-day, let alone calling back patients who cancelled, chasing no-shows, or following up overdue recalls. That’s where Dental Stars steps in. Our dedicated Dental Stars work one-on-one with practices to handle the admin that often falls through the cracks. One client reactivated a $30,000 treatment plan after we followed up with a lapsed patient. Another now consistently books 50 to 60 additional appointments per month without spending a cent on extra marketing. Our team is trained to manage recall systems, answer overflow calls (which practices miss up to 20 times a week), and follow up on incomplete treatment plans and cancellations. We even conduct care calls and patient surveys to help practices improve retention and satisfaction. One Queensland Dental practice told us, “Jane our Dental star has done recalls, outstanding treatments and reactivations as well as answering phone calls. We are seeing good results in getting patients into the appointment book that would have previously been lost.” Dental Stars is designed to keep your books full and your local team focused on high-value tasks. And for Dental Innovations members, there’s an exclusive offer available to help you get started (specifics available upon enquiry). The opportunity isn’t out there somewhere. It’s already inside your practice. You just need the right support to mine it. To learn more about how Dental Stars can help your practice, visit dentalstars.com.au.