People First: Building a Happier, Healthier Dental Practice
When your dental team feels valued, supported, and heard, patient care improves, teamwork flourishes, and your practice thrives.
When your dental team feels valued, supported, and heard, patient care improves, teamwork flourishes, and your practice thrives.
My name is Bonnie Kwan. My husband and I migrated from Hong Kong to Melbourne in 2004, and we now have two teenage children. Like many mums, I am constantly juggling family, parenting, and work, but I always find ways to keep myself happy and refreshed. I have been working at Dental Innovations as an Accountant for 20 years. I still enjoy my role and truly appreciate the people I work with. Who has been a major influence in your career and why? I was a science student in high school and always loved Maths, but I had never imagined becoming an Accountant. I was offered a place in a science-related university course after school, but it was not the one I truly wanted to study. While I was still considering whether to accept the offer, one of my most respected teachers suggested that I explored accounting as a profession. She mentioned to me that every business, no matter where in the world, needs accountants. Her sharing made a lot of sense to me. I enjoyed Maths, so it seemed practical to follow that direction (though I later discovered that accounting is not really the same as Maths!). I was then offered a place in Accounting at the University of Hong Kong. Later, I continued further studies that were recognized by CPA Australia, which enabled me to start my CPA program. Before migrating to Melbourne, I gained valuable experience working at a large accounting, tax and auditing firm. What Hobby or activity do you enjoy outside of work and how did you get into it? I recently started playing pickleball, and I play once a week. It is quite a challenging sport for me as I am still learning all the rules, but I really enjoy it especially when playing with friends and family. On Sundays, I regularly serve as a worship leader at my church. I love singing and find great joy in leading the congregation in praise through songs. If you could travel anywhere in the world where would you go and why? Dubai – It is known for its impressive array of world-class attractions. The city has many modern architectural marvels as well as entertainment options. I would love to explore it if I have the chance. What’s your favourite way to unwind after a busy day? After a busy day, I enjoy a foot spa bath, adding my favorite herbal sachet to the water. It helps me release stress and improves my sleep. What’s one piece of advice you would give your younger self? Treasure my time with my parents – one day that time will run out.
What does it take to thrive in private practice? For Dr Tiv, it wasn’t just clinical skill – it was communication, confidence, and relentless learning. Graduating from the University of Melbourne over 20 years ago, Dr Tiv began in public dental services, turned challenges into opportunities, and now runs Balnarring Dental Centre, a boutique, patient-focused practice on the Mornington Peninsula.
In an ideal scenario, you do not want price-focused patients in your practice. If you do, it is a positioning issue, not a pricing one. It is crucial to position yourself as the go-to practice for the treatments you want to specialize in, in this case it was implants.
Quick Guide: Capturing the Perfect Open Bite Record for Splints
If you’re juggling claims and payments across several dentist, then Multi-merchant facility on the HICAPS Terminal could transform the way you work.
We’re proud to share that the Advanced Dentistry Institute (ADI), based in Adelaide, has been awarded the top prize in the Education Services category at the 2025 Australian Small Business Champion Awards, held at The Star in Sydney.
From AI-powered radiograph analysis to 3D-printed appliances and secure telehealth platforms, 2025 is shaping up to be the year of real innovation in Australian dentistry. These tools aren’t just futuristic—they’re practical solutions independent practices can use today to save time, improve accuracy, and build stronger patient trust.
Discover the latest innovations—and how Dental Innovations members are getting exclusive access to partners bringing them to life.
Ashley Latter shares six daily strategies to enhance your dental practice, from soliciting Google reviews and following up with patients to using social media and visual consultation tools. Simple habits that drive growth, improve patient engagement, and boost treatment acceptance—even in challenging economic times.
Bibek Gupta shares his journey of building a life in Melbourne, balancing career milestones with family, and the lessons he’s learned along the way. From welcoming his first child to finding a second family at Dental Innovations, he reflects on the moments that truly matter.