In many dental practices, collecting a patient’s medical history often involves simply handing them a form to fill out on their own. While this is a standard approach, it can lead to incomplete and inaccurate information.
The traditional approach of handing over a form can easily result in incomplete or incorrect information. Here’s why:
For those dental practices for whom Top-Level Customer Service is a priority, imagine this alternative: A team member greets the patient warmly, guides them to a private, comfortable area, and assists them with the form. By engaging with the patient, answering questions, and clarifying any terminology, the team member creates an atmosphere of care and professionalism.
This approach transforms a routine step into an opportunity to connect with patients and leave a lasting positive impression.
The way medical history forms are handled is often the first impression a patient has of a practice. By turning this routine task into a moment of connection and care, practices can ensure accurate records while setting themselves apart as compassionate and patient-focused.
This simple shift can transform a mundane process into a powerful opportunity to make patients feel valued and supported, laying the foundation for trust and loyalty.
Contact
Phone: (03) 9698 0200
Head Office
Suite 93, 21 Hall St, Port Melbourne, VIC 3207
Email: [email protected]
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. | 2024 © DENTAL INNOVATIONS